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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to push the Help button, which is visible on each page. A popup will appear. It includes detailed information about all the operations that you can perform on that particular page. Each popup shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich array of how-to videos explaining how to work with our hosting Control Panel. They're created for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you searching for, explore our extensive FAQ database, which comprises questions asked by real users and offers real solutions. We regulary "revamp" our Frequently Asked Questions database with new questions & answers so as to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can get in touch with our excellent team of client support engineers available 24/7/365 and ready to assist you with any issue. Each support ticket you submit will be answered within 1 hour (the average response time being just twenty mins), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 161091

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com